Terms & Conditions

Regulations shop online


§ 1

provisions preliminary


    The RAIVTA online store , available at www.raivata.com , is run by Barbara Ziober, running a business under the name Barbara Ziober Raivata , entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 7262659695 , REGON 364069490 .


2. These Regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Selling Agreement with the Consumer via the Store.




§ 2



Consumer - a natural person concluding an agreement with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.

Seller - a natural person contracting business under the name of Barbara Ziober Raivata , entered into the Central Register and Information on Economic Activity (CEIDG) maintained by the minister competent for economy, tax identification number NIP 7262659695, REGON 364069490

Client - any entity making purchases through the Store.

Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the Store.

Shop - an online store run by the Seller at the address www.raivata.com

Contract concluded at a distance - an agreement concluded with the Client as part of an organized system of concluding distance contracts (as part of the Store), without simultaneous physical presence of parties, with the exclusive use of one or more means of distance communication up to the conclusion of the contract, inclusive.

Regulations - present regulations Store .

Order - Customer's declaration of intent submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.

Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.

Shopping Cart - an element of the Store's software in which the Products selected for purchase are shown by the Customer, and it is also possible to determine and modify the Order data, in particular the quantity of products.

Product - a movable item available in the Store / a service being the subject of the Sales Agreement between the Customer and the Seller.

Sales Agreement - Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sale Agreement also means - applying to the Product features - a contract for the provision of services and a contract for specific work.


§ 3

contact that shop


Seller's address: ul.Poje z ierska 24/12, 91-350 Łódź

Seller's e-mail address: contact@raivata.com

Number phone Sellers : +48 786208742

Bank account number of Idea Bank 03 1950 0001 2006 8381 7258 0001 

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

The customer can communicate by phone with the Seller between 8:00 and 16:00


§ 4

Technical requirements


To use the Store, including viewing the Store's assortment and placing orders for Products, you will need:

terminal device with access to the Internet and a web browser an active e-mail account (e-mail),

in combined staff cookies,

FlashPlayer installed.


§ 5

information General


Seller in the widest extent permitted by law is not responsible for disruptions in this interruption in the functioning of the Store caused by force majeure, unlawful activities of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.

Browsing the Store's assortment does not require creating an Account. Place orders by the Client on products that are in range of the shop is possible by giving the necessary personal data and address umożli wiających execution orders.

The prices listed in the store are given in Polish zlotys and are gross prices (including VAT).

The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's pages when placing orders, including when expressing he prefers to be bound by the Sales Agreement.



§ 6

The rules for placing orders


In order to place an Order:

select the Product that is the subject of the Order and then click the "Add to basket " button ;

fill out the order form by entering the details of the order recipient and the address to which the delivery of the product is to take place, select the type of shipment (method of delivery of the product), enter the invoice data if different from the recipient's details,

click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the email,

choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 7 point 3.


§ 7

Offered delivery methods and payments


The Customer may use the following methods of delivery or collection of the ordered Product:

Parcel post

Courier shipment


The customer can use the following payment methods:

payments electronic

payment card paying .


3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.


§ 8

Execution agreement sales


Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation shall take place by sending by the Seller an e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller's statement about the receipt of the Order and its acceptance for implementation and confirmation of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

If the customer chooses:

electronic payments or card payments, the Customer is obliged to make the payment within 2 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.

The product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.

The beginning of the delivery of the Product to the Customer counts as follows:

If the Customer selects the method of payment by bank transfer, electronic payments or by credit card - from the day of crediting the Seller's bank account.


6 . Product delivery is internacional.


§ 9

The right to withdraw from the contract


The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

The period of time specified in paragraph 1 begins with delivery of the Product to the Consumer or a person other than the carrier designated by him.

In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.

The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.


The statement may be sent by traditional mail, fax or e-mail by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, which is Annex 1 to these Regulations and an attachment to the Act of 30 May 2014 on consumer rights, however, it is not mandatory.


In the event of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer the confirmation of receipt of the statement on withdrawal from the Agreement provided by the Consumer.

effects withdrawal from Contracts :

In the event of withdrawal from the Contract concluded remotely, the Agreement shall be considered void.

In the event of withdrawal from the Agreement, the Seller shall promptly, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the cost of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest usual delivery method offered by the Seller.

The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to another solution, which will not entail any costs for him.

The Seller may withhold the return of the payment until receiving the Product back or until it has been provided with proof of its return, depending on which event occurs first.

The consumer should return the Product to the address of the Seller specified in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be respected if the Consumer returns the Product before the expiry of the 14-day period.

The consumer bears direct costs of returning the Product, including the cost of returning the Product, if due to its nature, the Product could not be sent back by regular mail.

The consumer is only liable for a decrease in the value of the Product resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.

10. The right to withdraw from the agreement concluded remotely is not entitled to the Consumer in relation to the Agreement:

in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,

in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,

for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer who has been informed before the provision begins that after fulfilling the provision by the Seller, he / she terminates the Agreement.


§ 10

Complaint and warranty

version for stores selling new products

The New Products are covered by the Sale Agreement.


In the event of a defect purchased from the Seller of the goods, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code.

Complaints should be reported in writing or electronically to the addresses of the Seller provided in these Regulations.

Goods sent as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.


§ 11

Out-of-court ways to handle complaints and redress


Detailed information on the Consumer's use of out-of-court complaint and redress methods as well as rules on access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorate Inspectorates Handlowa and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_individualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

The consumer has the following exemplary possibilities to use non-judicial means of dealing with complaints and redress:

The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended ), with a request to settle a dispute arising from the Contract concluded with the Seller.

The consumer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148 with later amendments ), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.

The consumer can get free assistance in settling the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).


§ 12

Personal data in the store online


The administrator of personal data of Customers collected via the Online Store is the Seller.

Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.

The recipients of personal data of the Online Store customers may be:

In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.

In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.

4. The customer has the right to access their data and correct them.

5. Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.


§ 13

Final Provisions


1. Contracts concluded via the Online Store are concluded in Polish.

2. The Seller reserves the right to make changes to the Regulations for important reasons, that is: changes in the law, changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.

3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; Consumer Rights Act, the Act on the Protection of Personal Data.

4. The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may lodge a complaint via the EU ODR online platform at: http://ec.europa.eu/consumers/odr/ .


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